We don’t need to tell you that the world is changing. Today, technology is everywhere, and those working in Information Technology (IT) are having more challenges in managing all things ‘tech’.  There’s not a business or service that is not being enabled by technology, as it’s become the core of much innovation and the future of growth.    

We focus on enabling the relationships, behaviors, and processes between the business and those providing the IT/Shared Service capabilities, to not simply survive during this period of transformation, but to thrive. When done well, it’s truly a game changer. Here’s what a 2016 McKinsey study had to say about this:

When IT acts as a partner to the business, rather than as a technology consultant or supplier of IT services, the benefits are striking.
— McKinsey 2016

We are excited to help internal IT and Shared Service organizations, as well as strategic suppliers, become more strategic business partners with those they serve. Building from the Business Relationship Manager (BRM) identified within the ITIL framework, we take BRM to the next level. There’s so much more that comes in being a strategic partner, a highly valued BRM.  Listen to how the Business Relationship Management Institute (BRM Institute) defines the role of the BRM:

The Business Relationship Manager is the strategic interface between an enabling function (IT, HR, Finance, etc.) and one or more business partners, with the goal of stimulating, surfacing, and shaping business demand for the enabling business function’s products and services. As a result, the BRM ensures that the potential business value from those products and services is captured, realized, optimized, and recognized.
— BRM Institute

That’s what we get excited about, and that’s what we can help bring to your organization.  It’s more than a role, it’s a framework and full set of capabilities. 

Why are we best suited to help you with this work?  

  • Registered Provider (RP) with BRM Institute.
  • Accredited Trainer for Business Relationship Management Professional (BRMP) and Certified Business Relationship Manager (CBRM) certifications.
  • Over half of Kip’s 25-year career at Procter & Gamble (P&G) was in IT/Shared Services BRM roles, to the most senior level.
  • Certified Business Relationship Manager (CBRM) & Business Relationship Management Professional (BRMP).
  • As a previous Service Manager, in addition to other IT/Shared Service roles, Kip understands and builds the BRM roles and capabilities within an overall IT/Shared Service model. 
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So, whether you're providing services/capabilities within your enterprise, or looking to transform how you engage with companies from the outside, let us help you become that strategic business partner.

Services provided:



Consulting:  We will provide an assessment of your goals, current state and what is then required to reach those goals.  This will include the skills, approaches and organizational structure in place to support your efforts in becoming a strategic partner.  We will facilitate interactive sessions for leaders/teams to inspire and set new strategies and supportive actions around your Business Relationship Management (BRM) plans and ambitions moving forward.

Speaking. We will develop customized talks that can be used to introduce and inspire the leadership and/or total organization on the value of Business Relationship Management.

Training & Facilitation:  We will provide all of the available training and workshops across BRM Institutes new 'Knowledge Path to Success' (see below).  This includes programs within the Introduction, Certification, and Application series.  Current offerings include:


  • Business Relationship Management (BRM) Fundamentals - 1 full day course

August 21, 2018                                                                       Online                                      Register here

September 25, 2018                                                                Online                                      Register here

October 16, 2018                                                                    Cincinnati, OH                       Register here

October 29, 2018                                                                    San Francisco, CA                 Register here

November 26, 2018                                                               Chicago, IL                              Register here 

December 3, 2018                                                                   Columbus, OH                       Register here


  • Business Relationship Management Professional (BRMP) - 3 full day course

July 31-August 2, 2018 (3 full days)                                    Washington DC                    Register here

October 17-October 19, 2018 (3 full days)                         Cincinnati, OH                     Register here

October 30-November 1, 2018 (3 full days)                      San Francisco, CA                Register here

November 27-November 29, 2018 (3 full days)               Chicago, IL                            Register here 

December 4-December 6,  2018 (3 full days)                    Columbus, OH                      Register here

  •   Certified Business Relationship Manager (CBRM) - 4 day course

 November 5-November 9 (4.5 days)                                Online                                      Register  here


  • Strategic Partnering Approach (SPA) - 2 day workshop                        

Coaching. We will provide ongoing support for those involved in Business Relationship Management efforts. This can be done for individuals or groups, to include the following:

  • Leaders of ‘Business Relationship Management’ implementations.
  • Business Relationship Managers (BRMs) starting out or needing support in their roles.
  • CIOs/Shared Service Leaders wanting support in their desire to partner with the business.